Page 19 - ISHA News Autumn 2019

Performance Report
You are now able to keep up to date and view our performance using the new interactive report which is available on our website: www.isha.co.uk/about_isha/our_performance.html
The report allows you to view our current performance and also allows you to navigate and view our previous performance by changing the date range at the top.
The graphs below show performance between April 2017 - April 2019
Average day to resolve a complaint % Calls abandoned CST
Percentage of homes with
gas certificates First time fix – %
What we are doing to improve our performance
• We are now fully resourced in the Customer Service Team to help with all your enquiries. The new CRM system has also been implemented to help with your enquiries quickly and efficiently.
• We have reintroduced the scrutiny panel to ensure that your voices are heard. If you are interested in being involved in the scrutiny panel, contact us at scrutiny@isha.co.uk
www.isha.co.uk
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