Page 14 - ISHA Annual Report 2019-20

Pride in team ISHA Respect for everyone
What does this mean for you?
Over the next 5 years we want to always provide excellent services because we believe that everyone is entitled to a quality, affordable and safe home. We want to make sure our customer service is right every time, and when we get it wrong, we fix it.
Our vision builds on ISHA’s organisational values:
• Pride in team ISHA
• Respect for everyone
• Trusted to make the difference
• Passionate commitment to customers
Co-creation is central to our vision. For you, our residents, to flourish, you need not only to have safety, security and a sense of belonging. You
need to be able to contribute to and shape your environment. ISHA has a proud history of resident engagement and we are building on and innovating in that area – through our Resident Scrutiny Panel, Resident Action Forums, and in the next year expanding our co-creation so you shape and assess our new repairs service.
We have a long journey ahead, but we will continue to partner with you to improve our services and your satisfaction with them.
14 Islington & Shoreditch Housing Association