Page 15 - ISHA Annual Report 2019-20

Trusted to make the difference
Passionate commitment to customers
9 pillars of our vision
Safety first – ensuring our homes are safe
Service and satisfaction – being a consistent & quality landlord, building service delivery that drives satisfaction in partnership with residents
Security and growth – setting residents off on a secure footing & helping create the conditions for people to flourish in their homes
Somewhere – anchoring ourselves in North London, especially Islington, Hackney
and Waltham Forest
Supply – building quality homes for social, London Affordable Rent and Shared Ownership
Sustainability
– building green and actively seeking to reduce the environmental harm caused by our stock, our building and business practices
– stewarding ISHA’s assets and finances and taking the long view
Staff – engaging with inspired, high performing staff
Systems – maintaining robust IT and business systems that support the business and its ambitions
Annual report 2019-2020 15